Communications With The Tenant

One of the most critical duties that your property management professional in Washington performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the renter.

Tenants in Washington may ask to change lease provisions, or make other special requests. The property manager knows the lease and knows why the lease provisions are there in the first place. A renter can catch an uniformed rental investor at a moment of weakness causing the rental investor to give into a request that is against the owner's own interests.

The consequence of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take every question to the rental investor, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the renter is going to ask the property owner to second-guess our work.