Communications With The Tenant

One of the most important services that any property manager in Castleton performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to deny any direct contact with the renter. Important tip for landlords: avoid sharing your contact information with the tenant.

Renters in Castleton typically ask to bend rules, or make other special requests. The property manager knows the rules and knows why the rules exist. A renter can catch an uniformed landlord at a moment of weakness causing the rental investor to give into a request that is against the landlord's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your protect the owner's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to second-guess our work.