Communications With The Tenant

One of the most important services that a property management expert in Boston performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to avoid any direct contact with the tenant. Important tip for landlords: never share your contact information with the tenant.

Renters in Boston typically ask to change lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A renter can catch an uniformed landlord at a moment of weakness causing the rental investor to grant a request that is against the landlord's own interests.

The result of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will appeal every question to the property owner, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's harder to do that job when the renter is going to ask the owner to overrule our work.