Communications With The Tenant

One of the important services that any property management professional in Boston performs is providing a level of separation between the renter and the owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the renter.

Renters in Boston may ask to change lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the rules are there. A renter can catch an uniformed landlord at a moment of weakness causing the owner to give into a request that is counter to the landlord's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take every question to the property owner, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your defend the owner's interests. It's harder to do that job when the renter is going to ask the landlord to second-guess our work.