Communications With The Tenant

One of the important duties that a property management professional in Boston performs is providing a level of separation between the tenant and the landlord. The best practice is for the property owner to deny any direct contact with the renter. Important tip for property owners: never share your contact information with the renter.

Tenants in Boston may ask to break rules, or make other special requests. The property management professional knows the rules and knows why the rules exist. A tenant can catch an uniformed property owner at a moment of ignorance causing the property owner to grant a request that is counter to the owner's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take all matters to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the renter is going to ask the landlord to overrule our work.