Communications With The Tenant

One of the primary services that a property manager in Triangle performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for property owners: never share your contact information with the renter.

Tenants in Triangle typically ask to break rules, or make other special requests. The property management professional knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed owner at a moment of ignorance causing the owner to give into a request that is counter to the rental investor's own interests.

The result of giving into what appears to be simple request can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take all matters to the rental investor, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the renter is going to ask the rental investor to second-guess our work.