Communications With The Tenant

One of the most critical services that any property management professional in Southbridge performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to deny any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the tenant.

Renters in Southbridge typically ask to bend rules, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions are there. A renter can catch an uniformed property owner at a moment of ignorance causing the property owner to grant a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take all matters to the property owner, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with various requests.

 

We're paid to be your defend the owner's interests. It's harder to do that job when the renter is going to ask the property owner to second-guess our work.