Communications With The Tenant

One of the most critical services that a property management professional in Montclair performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the renter. Important advice for rental investors: avoid sharing your contact information with the tenant.

Renters in Montclair may ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A renter can ambush an uniformed owner at a moment of weakness causing the landlord to grant a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will take all matters to the landlord, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to overrule our work.