Communications With The Tenant

One of the most critical services that any property manager in Catlett performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Catlett typically ask to bend rules, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed property owner at a moment of weakness causing the property owner to grant a request that is counter to the property owner's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will appeal all matters to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the landlord to overrule our work.