Communications With The Tenant

One of the important services that any property management professional in Broad Run performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the renter.

Renters in Broad Run often ask to break rules, or make other special requests. The property management professional knows the lease and knows why the rules exist. A tenant can ambush an uniformed rental investor at a moment of weakness causing the rental investor to grant a request that is counter to the property owner's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the renter is going to ask the landlord to second-guess our work.