Communications With The Tenant

One of the most critical services that any property management expert in Shenandoah performs is providing a level of separation between the renter and the owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the renter.

Tenants in Shenandoah typically ask to bend lease provisions, or make other special requests. The property management professional knows the rules and knows why the rules exist. A tenant can ambush an uniformed property owner at a moment of weakness causing the rental investor to grant a request that is counter to the property owner's own interests.

The result of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will appeal every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the renter is going to ask the owner to second-guess our work.