Communications With The Tenant

One of the most important duties that your property management expert in Shenandoah performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Shenandoah will often ask to bend rules, or make other special requests. The property manager knows the lease and knows why the lease provisions are there in the first place. A renter can catch an uniformed landlord at a moment of weakness causing the owner to grant a request that is against the landlord's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the property owner, which cost the owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the rental investor's interests. It's more difficult to do that job when the renter is going to ask the owner to overrule our work.