Communications With The Tenant

One of the primary services that your property management professional in Luray performs is providing a level of separation between the tenant and the rental investor. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Renters in Luray often ask to bend lease provisions, or make other special requests. The property manager knows the lease and knows why the rules exist. A tenant can catch an uniformed owner at a moment of ignorance causing the rental investor to grant a request that is against the property owner's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal all matters to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to second-guess our work.