Communications With The Tenant

One of the most critical services that a property management expert in Northern Virginia performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for landlords: never share your contact information with the renter.

Renters in Northern Virginia will often ask to bend rules, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is counter to the property owner's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take every question to the owner, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's harder to achieve that goal when the renter is going to ask the landlord to overrule our work.