Communications With The Tenant

One of the most critical services that any property management professional in Cross Junction performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Renters in Cross Junction may ask to break rules, or make other special requests. The property manager knows the lease and knows why the rules exist. A renter can catch an uniformed owner at a moment of ignorance causing the property owner to give into a request that is counter to the property owner's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take every question to the rental investor, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with crazy requests.

 

We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the tenant is going to ask the property owner to second-guess our work.