Communications With The Tenant

One of the important duties that your property manager in West Springfield performs is providing a level of separation between the tenant and the rental investor. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the renter.

Renters in West Springfield often ask to change rules, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A tenant can ambush an uniformed rental investor at a moment of weakness causing the rental investor to give into a request that is against the owner's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal every question to the landlord, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the renter is going to ask the property owner to overrule our work.