Communications With The Tenant

One of the most critical services that a property management expert in Wilton House performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the renter.

Tenants in Wilton House will often ask to bend rules, or ask for other special requests. The property manager knows the lease and knows why the lease provisions are there. A tenant can catch an uniformed owner at a moment of ignorance causing the rental investor to give into a request that is counter to the owner's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the landlord, which cost the landlord time and effort.

Tenants will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's harder to achieve that goal when the tenant is going to ask the owner to overrule our work.