Communications With The Tenant

One of the most important duties that any property management expert in Northern Virginia performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Northern Virginia will often ask to break rules, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is counter to the owner's own interests.

The consequence of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will appeal every question to the owner, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the renter is going to ask the property owner to second-guess our work.