Communications With The Tenant

One of the primary duties that your property manager in Kingstowne performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to avoid any direct contact with the renter. Important advice for landlords: avoid sharing your contact information with the renter.

Tenants in Kingstowne will often ask to break lease provisions, or ask for other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A renter can catch an uniformed owner at a moment of weakness causing the property owner to give into a request that is against the owner's own interests.

The result of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the rental investor, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to second-guess our work.