Communications With The Tenant

One of the primary duties that your property management professional in Kingstowne performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to deny any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the tenant.

Renters in Kingstowne will often ask to bend lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions exist. A renter can catch an uniformed owner at a moment of ignorance causing the owner to give into a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal all matters to the landlord, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with unreasonable requests.

 

We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the landlord to second-guess our work.