Communications With The Tenant

One of the most critical duties that a property manager in Kingstowne performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for property owners: avoid sharing your contact information with the tenant.

Renters in Kingstowne may ask to change lease provisions, or make other special requests. The property management professional knows the lease and knows why the rules exist. A tenant can ambush an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is against the owner's own interests.

The result of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will take all matters to the owner, which cost the owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the tenant is going to ask the landlord to second-guess our work.