Communications With The Tenant

One of the most important services that your property management expert in Herndon performs is providing a level of separation between the tenant and the property owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important advice for owners: never share your contact information with the renter.

Renters in Herndon typically ask to change rules, or make other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed rental investor at a moment of weakness causing the rental investor to give into a request that is against the rental investor's own interests.

The result of giving into what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will take every question to the landlord, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to second-guess our work.