Communications With The Tenant

One of the primary services that a property management professional in Great Falls performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the renter.

Tenants in Great Falls often ask to bend lease provisions, or make other special requests. The property manager knows the lease and knows why the rules are there in the first place. A tenant can ambush an uniformed owner at a moment of ignorance causing the landlord to grant a request that is against the rental investor's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take every question to the landlord, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at unreasonable hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to do that job when the renter is going to ask the owner to second-guess our work.