Communications With The Tenant

One of the most important services that your property management professional in Chantilly performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Chantilly will often ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the rules are there. A renter can catch an uniformed owner at a moment of ignorance causing the landlord to grant a request that is against the rental investor's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal every question to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the tenant is going to ask the rental investor to overrule our work.