Communications With The Tenant

One of the most important duties that your property manager in Chantilly performs is providing a level of separation between the tenant and the owner. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for landlords: never share your contact information with the renter.

Tenants in Chantilly typically ask to bend rules, or ask for other special requests. The property manager knows the rules and knows why the rules exist. A renter can catch an uniformed property owner at a moment of ignorance causing the landlord to give into a request that is against the landlord's own interests.

The result of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the renter is going to ask the rental investor to second-guess our work.