Communications With The Tenant

One of the most critical services that your property management professional in Chantilly performs is providing a level of separation between the renter and the landlord. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Renters in Chantilly may ask to change lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed owner at a moment of ignorance causing the owner to give into a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will appeal all matters to the property owner, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the tenant is going to ask the owner to second-guess our work.