Communications With The Tenant

One of the primary services that any property manager in West End performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the renter.

Renters in West End will often ask to bend rules, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A tenant can ambush an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is counter to the property owner's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal every question to the landlord, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.