Communications With The Tenant

One of the most important services that any property management professional in West End performs is providing a level of separation between the tenant and the property owner. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the renter.

Tenants in West End typically ask to change lease provisions, or make other special requests. The property manager knows the lease and knows why the rules are there. A tenant can catch an uniformed property owner at a moment of ignorance causing the rental investor to grant a request that is against the owner's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the rental investor, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the rental investor to second-guess our work.