Communications With The Tenant

One of the most important duties that your property manager in Northern Virginia performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the renter.

Renters in Northern Virginia often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules exist. A renter can ambush an uniformed property owner at a moment of weakness causing the property owner to grant a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal all matters to the property owner, which cost the rental investor time and effort.

Tenants will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to second-guess our work.