Communications With The Tenant

One of the most critical duties that your property manager in Old Town performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Renters in Old Town will often ask to bend rules, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions are there. A renter can catch an uniformed landlord at a moment of ignorance causing the landlord to grant a request that is against the owner's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will take all matters to the rental investor, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's harder to achieve that goal when the renter is going to ask the owner to overrule our work.