Communications With The Tenant

One of the most critical services that any property management professional in Old Town performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the tenant.

Tenants in Old Town may ask to bend rules, or make other special requests. The property management expert knows the rules and knows why the rules are there. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is counter to the landlord's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal all matters to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the renter is going to ask the landlord to second-guess our work.