Communications With The Tenant

One of the most critical services that a property manager in Old Town performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to avoid any direct contact with the renter. Important advice for rental investors: avoid sharing your contact information with the tenant.

Tenants in Old Town typically ask to break lease provisions, or make other special requests. The property management expert knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed landlord at a moment of weakness causing the property owner to give into a request that is counter to the property owner's own interests.

The result of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take every question to the landlord, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's harder to do that job when the renter is going to ask the rental investor to second-guess our work.