Communications With The Tenant

One of the most critical duties that any property manager in Northern Virginia performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Tenants in Northern Virginia may ask to bend lease provisions, or ask for other special requests. The property manager knows the rules and knows why the rules are there. A tenant can catch an uniformed property owner at a moment of weakness causing the rental investor to grant a request that is counter to the rental investor's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take all matters to the landlord, which cost the owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with various requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to second-guess our work.