We Investigate The Applicant’s Rental History

This is usually the slowest part of the process because former landlords are not always quick to respond. Part of the process of checking with past landlords is verifying that the phone number provided is actually the landlord's phone. Then we need to verify that the person who claims to be the landlord actually owns the property that the applicant claimed to have rented. Once we've done all this, we talk to the landlord and ask them a series of questions about the applicant. Landlords can be very informative, especially in off-the-record conversations.  This is an important window into understanding what sort of applicant we are dealing with.